Customer support
Our highly trained team takes pride in offering personalized support to our valued customers and we strive to respond as quickly as possible.
Had an issue with your order ?
Fill in the bottom form and our friendly team will contact you with in 48hours. Kali Orexi!!!
Frequently asked questions
What is your refund policy?
Our company values customer satisfaction and offers return policy for all food items if customers are dissatisfied. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. For information on receiving a refund for your food order, please fill in the above form.
Do you offer gluten free options?
As a leader in Greek food, offering a variety of options is crucial to meeting the diverse needs and preferences of potential customers. That's why we are proud to offer gluten-free options. We understand that a gluten-free diet is not just a trend, but a necessity for those with celiac disease, gluten intolerance, or a desire for a healthier lifestyle. Our commitment to providing gluten-free options is rooted in our dedication to inclusivity and respect for different dietary needs. Rest assured, our gluten-free options are carefully crafted with the highest quality ingredients, so you can enjoy our products without any compromise in taste or quality. So whether you are gluten intolerant or simply seeking a healthier option, we have you covered. Your satisfaction is our top priority, and we hope to exceed your expectations with our gluten-free offerings.
How do we place a online order or delivery?
After you place your online food order using our "Order Now" option on our website, our team will quickly process your order. You will receive a professional confirmation email containing a tracking number to keep you updated on the location of your order. Whether you prefer to track your order on our website or on the carrier's website, this number will allow you to easily monitor the progress of your delivery. Rest assured, our efficient shipping process guarantees that your food will arrive in a timely and secure manner. Thank you for choosing our website to satisfy your hunger cravings.
Is you meat halal?
We understand the importance of catering to all dietary needs and preferences, which is why our lamb and chicken have been certified as Halal. Our team also takes great care when preparing our meat, being mindful of preventing any cross-contamination that may occur. We value the trust and satisfaction of our customers, and we make it a top priority to provide high-quality, safe, and responsible products. So when you choose to dine with us, you can rest assured that your meals are being handled with the utmost professionalism and attention to detail.
Gluten free, pits, bones and cross contamination?
Please note that while we take care to prepare and package all our products with quality and safety in mind:
-Traces of gluten may be present in products not labelled gluten-free due to ingredient sourcing or processing.
-Olives may contain pits or pit fragments, even if listed as pitted.
-Meat products may contain natural fat or bones, which varies by cut and preparation.
-All items are prepared in a shared facility and may be subject to cross-contamination with allergens, including but not limited to gluten, dairy, nuts, soy, and seafood.
By dining in our restaurants or consuming our takeaway products, customers acknowledge and accept that Eat GRK is not liable for any unfavourable outcomes, including but not limited to allergic reactions or food sensitivities. We encourage customers to inform staff of any allergies or dietary restrictions prior to ordering.
Are you a franchise?
As a family owned and operated business, we value the importance of providing quality and trustworthy services to our customers. Embodying the spirit of a franchise, we combine professional standards with the personal touch and dedication of a family-run business. Our team of experts works diligently to ensure that you receive the highest level of satisfaction with your dining experience. So whether you are dining with friends or your family, know that we have you covered. Let us handle your GRK cravings, and we guarantee you won't be disappointed.